Last night my train was an hour and forty minutes late due to mechanic problems. Not mechanical -- the problem was that the one mechanic on duty was working on another train and couldn't get to mine for a half hour after the engineer discovered the engine wouldn't start. You'd think there would be more than one mechanic on duty during rush hour at Penn Station but failing that they could just ask "is there a mechanic in the house?" over the P.A. system. It would a welcome respite from those idiotic "if you see something, say something" announcements.
I called Amtrak, asked for Customer Relations, described the incident and they graciously agreed to send to send me a $22.00 voucher which can be applied to my monthly pass. It's not much but those vouchers can add up when Amtrak has one of their periodic bouts of breakdowns and delays. Besides Amtrak is a political bureaucracy rather than a business so it hurts most when someone complains and forces them to do extra paperwork.
Call early and often!
I called Amtrak, asked for Customer Relations, described the incident and they graciously agreed to send to send me a $22.00 voucher which can be applied to my monthly pass. It's not much but those vouchers can add up when Amtrak has one of their periodic bouts of breakdowns and delays. Besides Amtrak is a political bureaucracy rather than a business so it hurts most when someone complains and forces them to do extra paperwork.
Call early and often!
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