Empire Commuter: At least in the UK they admit it

The UK Telegraph reported on a recent commuter train outage there:

As the inquest into the shambolic events of the past week began, Robin Gisby, Network Rail's customer services director, apologised to those who had suffered.

With passengers' anger showing little sign of abating, he added: "I am deeply unhappy that we have mucked them (passengers) around. We will get this thing fixed and then we will understand in detail what went wrong."

According to one railway insider the main focus is to restore some semblance of normality to the network. "Then we can worry about people covering their backsides."

If only Amtrak managment had that attitude!